Life Flight

Each week 28 people need time-critical aeromedical care. With your support, the Westpac Rescue Helicopter and Air Ambulance Planes are there in their moment of need.

Contact Us

Frequently asked questions

  • I was flown by Life Flight and would like to know more about the crew and flight path. What should I do?

    Please message or call us with details about the date and location of your flight and we’d be more than happy to assist. Once the Airbase is open again to visitors, you are also welcome to pop into the airbase – please let us know in advance if you’d like to do so, and hopefully, we can arrange a time that your crew are likely to be here (if not on another mission).

  • I am a regular giver. How do I change/cancel my donation?

    Firstly, thank you so much for your generous support as a Red Angel. We understand that circumstances change, and are grateful for the support you have given us. If you would like to reduce, pause or cancel your gift, please call us on 04-920 2242 during business hours, Monday to Friday. Our friendly team will assist you.

  • I received a phone call asking me to update my details - is it safe?

    If you are one of Life Flight’s incredible monthly givers, you may receive a phone call over the next month. We have moved to a new database system and will be updating supporter details. Calling will run for a month from the 28th June 2022.

  • How do I get a receipt for my donation?

    Thank you for your generous donation! Receipts for one-off donations should be received in your inbox shortly after you make the donation. If you are a regular giver, you will receive one tax receipt at the end of the financial year (in the month of April). If you have any questions or would like to be sent a receipt, please fill out the form above or give us a call.

  • I received a phone call asking me to donate - is it safe?

    Life Flight are currently getting a little extra help from our partners at Unity 4 to raise awareness and to give members of the public the opportunity to support us. We are a small team so this allows us to focus on other areas of the organisation.

    Calls from this number: (04) 901 6952 are from the Unity 4 team calling on behalf of Life Flight. If you are ever unsure about someone calling on our behalf, do not hesitate to contact us.